The most accurate method to obtain information and track the refund process for the mobile payment transaction you made is to contact our call center at 0850 477 77 25. Refunds for digital content products cannot be processed unless there is a technical issue. When you call Payguru’s customer service support line, necessary instructions are provided, and if the payment is eligible for a refund, it is forwarded to the merchant. If it is not possible to obtain information within a reasonable time frame about the service provided by the merchant regarding the transaction, Payguru processes the refund. To evaluate and submit your refund request in writing, you can email mh@payguru.com or create a request at https://support.payguru.com/mobil-odeme-destek-talebi. After the evaluation of your refund request, you will be contacted within 24-72 hours, and if approved, your refund will be processed.