Payguru Cash Payments and Bank Transfer solution process all the payments by auto-matching the Purchase Reference Code given by the customer with the transaction on merchant systems. If you made multiple payments by using the same reference code, Payguru will process and confirm only the first one and notify the merchant accordingly. All the the other payments will be on hold and you will see those as “pending” on the merchant and Payguru interfaces. You can open a support ticket on Payguru platforms and request a refund that would be processed by Payguru ASAP once the transaction is investigated.

Refunds are made on the next business day if the reference code and is correctly given by the customer both in payment description and support ticket. Otherwiste, it may take 3 days for refund to be realized by Payguru.